All orders are custom made for you. Please double and triple check that you have ordered the correct item, size, color etc. And please make sure you have the correct shipping address attached to your order.
All of our T-shirt designs were developed by Richard Welker Art from original watercolor and acrylic paintings. They are then custom printed on T-shirts as described in our catalog by Print Aura of New York. Printing on fabric is a bit different than seeing the image online where the light of the screen shines through and makes it appear brighter.
Occasionally an issue may occur with an order. If this is the case, Richard Welker Art will be happy to assist you in any way we can. If the problem occurred as a result of an error on our part or the part of our printer, we are more than happy to replace your item if the sale date was within the last 30 days. Please check out the list below to determine if you are eligible for a replacement.
Our Responsibility
If any of the following occur, then you are eligible for a replacement:
Faulty Product: If the product has a hole, stains, or manufacturing defect.
Placement Issue :If a print is clearly crooked or off-center (>1″).
Incorrect Image: If the T-shirt printer printed the wrong image.
Wrong Item Sent: If the T-shirt printer sent you the wrong garment, color or size.
Your Responsibility
If any of the following issues occurred, then please contact Richard Welker Art immediately. We are not responsible for the following:
Ordered Wrong Size: If you ordered the wrong size or it did not fit to your satisfaction.
Incorrectly Provided Address:If you made an error in the shipping address. Packages returned to the printer can be shipped again at the cost of the re-shipment.
Incorrect Image: If you selected the wrong image to be printed.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on the part of Richard Welker Art or the printer, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to support@printaura.com.
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue
I will respond within 1-2 business days.
Order Change / Cancellation Policy
What if you need to cancel or update an order? Since the printer is a print- on-demand service, they place their material orders on a daily basis. If you need to cancel and order, contact Richard Welker Art immediately. Then, one of three things may happen:
Before Processing: If we are able to cancel your order before it begins to be processed, we can cancel the order free of charge.
While Processing: If we cancel the order, or wish to update/ change the order after it begins processing, we have to charge a 30% restocking fee which goes directly to the printer.
After Printing: If we try to cancel the order after it has already been printed, we are unable to cancel the order. However, if it has not shipped we can update the address to ship the order elsewhere.